Frequently Asked Questions
If you don’t see your question here, please reach us at [email protected]—we’re happy to help.
What is the PASS technique?
PASS stands for Pull, Aim, Squeeze, Sweep. Our courses teach when to use PASS safely and when to evacuate instead.
Do I need a specific extinguisher type?
It depends on your environment. Homes commonly have ABC multipurpose units. Kitchens may require Class K. Our beginner path helps you choose.
How long are the courses?
Most modules are 1–3 hours and designed for short sessions you can complete in a single afternoon or across a week.
Do you issue certificates?
Yes. After successful completion, you can download a dated certificate showing topics covered. While not a license, it documents your learning.
Is the training OSHA or NFPA certified?
Our content promotes awareness of OSHA and NFPA 10 guidance. We do not claim authority or certification status; always consult your local regulations and providers.
Can teams train together?
Absolutely. We provide facilitator notes, printable checklists, and timeboxed activities for short shift meetings.
What accessibility options do you offer?
Screen‑reader friendly pages, high‑contrast dark mode, downloadable transcripts, and keyboard‑only navigation. We welcome requests.
What is your refund policy?
If a course isn’t the right fit, reply to your receipt within 14 days and we’ll help. If significant content was completed, we may prorate to be fair to all.
Do you cover lithium battery or electrical fires?
Yes—several modules focus on electrical hazards, battery storage, and safe response boundaries.